Client Reviews

Dear Lancaster County Barns,

I wanted to thank you for my lovely Gazebo. My purchase was to fulfill my desire to have a nice gazebo beside my home on my mountaintop property.

When I first started my search I visited a number of physical sites in the general area to see different models and get some general pricing. I never considered a "big box" store, due to the numerous negative experiences in the past. Also, I sought an organization that used local craftsmen and provided a much higher quality product which I found through Lancaster County Barns. The opportunity to customize my gazebo with so many features was also a big plus.

After visiting local sites I couldn't find exactly what I wanted so I started another search. Who knew that I would find my dream Gazebo on the internet? That's right; I found Lancaster County Barns through an internet search and went from there.

I looked over the detailed website and called into Lancaster County Barns customer service line.

My experience with the customer service was absolutely extraordinary, exceeding all of my expectations. I could either call into Lancaster County Barns or email the representative that was working with me. That's another factor that really made me comfortable with customer service. I had one representative that was working on my Gazebo. I didn't get bounced around from one to another. They answered the phone with genuine sincerity and took time with me to design my dream Gazebo. I desired a few unique features for my gazebo that were not standard and customer service made sure my desires were clearly communicated and executed. They spent time going through the website with me and on their own finding and pricing what I needed. They also followed up in a timely manner and helped me explore financing options that best suited my needs.

When my order was finished and put through to production my customer representative took the time to go over the delivery with me. My first gazebo was built on site. I had no anxiety about this process, but rather looked forward to the skilled craftsmanship provided by the Amish builders. My structure arrived in a kit, with a load of Amish builders and they got right to work unloading and building.

Because of the success that I had with my first Gazebo I subsequently purchased a second gazebo for my place of business to be enjoyed by the religious sisters living in our retirement community.

The quality of both gazebos is extraordinary! I have had many, many tradesmen from various professions (electricians, plumbers, etc.) remark about the beauty and quality of my gazebo.

I have already been a repeat customer of Lancaster County Barns and I will likely be again.

I would absolutely, without reservation recommend Lancaster County Barns products to my friends and family! Its quality and beauty wrapped into one.

Since my Gazebo was built I had one minor issue with the design of my gazebo that resulted in a repair need shortly after it was delivered. I was so very pleased with how Lancaster County Barns responded to my need and resolved the issue quickly and most satisfactorily. It wasn't like other companies that once you buy a product it's yours and yours alone. They stood behind their product and made sure that (I) the customer was satisfied.

My experience with Lancaster County Barns was just an all around fabulous experience; fine craftsmanship, quality materials, friendly people, competitive pricing and exceptional customer service! I would highly recommend them to anyone! Lancaster County Barns gave me my Mountain Top Peace through an extraordinary Gazebo that I love very much!

Thanks Lancaster County Barns!

Sincerely,

Dear Walter & Jeremy:



I am writing you this letter to express my deepest appreciation and gratitude for the outstanding "First class" service I have received from your company and your staff of dedicated professionals.



Several months ago I was in the market for a shed that didn't actually look like a traditional shed, but rather a small cottage type structure. I live in the Fort Washington, Maryland (Southern Maryland) area, and there are quite a few manufacturers and distributor's here in my area however; all of the structures they produce look like "Sheds with windows".



While on the internet pondering one day I happen to come across your website and was amazed by what I saw; never before had I ever come across structures labeled as (Sheds) with the level of detail provided in your structures. It was mind-blowing, they're absolutely "Adorable" and I just had to have one.



Living so far away from your site and not having the ability to actually take a look-see, had me a little nervous in the beginning, however; all my fears and concerns quickly dissipated after talking with Kevin and Julie (Sales reps) who guided me through every step of the ordering process. They both were two of the most courteous and professional sales folks I have ever come across.



The shed that I ordered (12x20 Elite Victorian) arrived on 11-June-2008, exactly as promised. I am still reeling from the superb craftsmanship and the level of detail put into this piece. It truly exceeds what I was expecting to see... "Honestly".



Just when I thought this customer service experience couldn't get any better, I was again "Blown away" with the professional staff of delivery guys. These guys were "Awesome". The care and precision they used handling and anchoring the shed was phenomenal.



I have a similar project scheduled for next year and there's no question which company I'll be purchasing my structure through.



Lancaster County Barns "You're simply the best".



Sincerely,

The barn was delivered last week and is sitting next to the shed we purchased at Home Depot. The price difference was about $200. The quality and workmanship - priceless. Thank you so much for the pride you take in the construction of your barns - it shows and is appreciated - I'll contact you when Home Depot's blows down to purchase another.



Also a quick note on your delivery personal - who was very genuine and helpful man and is a reflection on your company.