Customer Service is Priority #1 at Lancaster Barns
At Lancaster Barns, we believe a great product is only as good as the service that supports it. That's why customer service is our top priority.
The Lancaster Barns Customer Service Experience
Our approach to customer engagement is founded on traditional values like kindness, quality, and treating others the way we want to be treated.
This mindset resonates with our customers, who frequently share feedback like, “I feel like you really care.” From the moment you reach out to us, you’ll realize you’re not just another number. You're part of the Lancaster Barns family!
Dedicated Team Members for Every Customer
We attempt to receive each inquiry with care and are committed to helping you through each step of the customer experience, from initial queries to final delivery. So how does our process work?
Every incoming inquiry is assigned to a customer support rep who will answer any questions and concerns. From there, our scheduling representative will manage all things pertaining to delivery and keep expectations and service issues in check. Your original sales representative also remains available to assist with any additional questions.
Engaging Customer Tools
Our most popular structures can be visualized and customized to meet your needs using our helpful Virtual Shed Designer tool.
Each customer has access to this free, professional-grade tool that allows you to virtually build your custom shed and see its size, exterior look, and interior layout. The 3D Structure App offers advanced technology for companies that build sheds, pavilions, and portable buildings.
Designing a virtual shed with our easy-to-use tool ensures that it will fit your space and meet all your requirements – from the siding, doors, and windows to the flooring and final touches like shutters and cupolas.
And if you ever need help designing your shed, our team is happy to walk through the tool with you in real-time during our business hours.
Seamless Scheduling and Delivery
Once your shed design and order is finalized, our scheduler works closely with you to select a convenient delivery date and time. We ensure either you or someone you trust is present to receive your shed or oversee on-site builds. Learn more about our delivery options.
Unmatched Warranty
At Lancaster Barns, we stand firmly behind our craftsmanship. We provide a 1-Year Full Warranty that covers manufacturing defects and workmanship. Additionally, enjoy a 5-Year Limited Warranty on labor, materials, and structural soundness. We also offer an optional 10-Year Extended Limited Warranty. Learn more about our industry-leading warranty or connect with one of our knowledgeable sales representatives for more information.
Experience Our Outstanding Customer Service for Yourself!
Exceptional customer service is at the heart of what we do at Lancaster Barns.
Whether you’re a homeowner planning for a new storage shed or barn or a business looking to enhance your property with a large outdoor structure, we’re here to support you every step of the way.
Ready to get started? Contact our friendly team today and see how Lancaster Barns can make your vision a reality